PRINCIPLES AND PURPOSES.

Why Assessment in Student Affairs?

Steps in the Assessment Process.

METHODS.

Qualitative Assessment.

Conducting Focus Groups.

Designing and Selecting Quantitative Instruments.

How to Conduct Mail-Out Surveys.

Telephone Surveys (B. Moore).

Web-Based Data Collection (T. Wortman & M. Upcraft).

BASIC APPROACHES.

Needs Assessment.

Satisfaction Assessment.

Assessing Learning Outcomes.

Environmental Assessment.

Assessing Cost Effectiveness (K. Kennedy, et al.).

Assessment and Accreditation.

Drop Out Assessment.

Post-Graduate Assessment

PROGRAMS AND SERVICE AREAS.

Assessing Student Academic Success (L. Shibley & M. Upcraft).

Assessing Group Educational Programs.

Assessing First-Year Programs (J. Crissman & M. Upcraft).

Assessing Campus Recreation Programs.

Assessing an Office of Financial Aid.

Assessing Admissions Programs.

Assessing Residence Life Programs.

Assessing College Unions.

Assessing Health Services (M. Spear).

Assessing Career Services (J. Rayman).

Assessing Counseling Centers (Dennis Heitzmann & K. Nafziger).

Assessing an Office of Student Conduct.

Assessing Greek Life.

Getting Started.

Arranging for a Consultant.

Ethical Issues.

Strategies for Implementing an Assessment Program.

Resources: Review of Selected Assessment Instruments.