"The experienced author team represented here has crafted a "how-to" guide for creating the type of organization which taxpayers are demanding today in the public sector?vision focused, responsive, resource-conscious, and above all, results-oriented." (?Terrell Blodgett, former Mike Hogg professor of urban management, LBJ School of Public Affairs, and associate director, Policy Research Institute, University of Texas)

"This book is a long-awaited roadmap--the big 'why' picture, practical tips, barriers and strategies, glimpses of fascinating potentials of high performance government organizations. Those who read and use it will be society builders in the truest sense." (?Neal Peirce, chair, The Citistates Group, author, and syndicated columnist, Washington Post Writers Group)

"This is the most challenging time for public management that I have seen in my 35 years of public and non-profit service. The ?survivors,' ten years from now, will be working in systems they could not possibly imagine now. They will have gotten there not just by luck, but by the full commitment of all members of their organizations and by dramatically different methods of public engagement. This book is an excellent resource for starting that journey and for assessing the progress of efforts to date." (?James Kunde, executive director, Coalition to Improve Management in State and Local Government)